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Delivery

We endeavour to ship all of our items worldwide. Cost of delivery should appear at checkout depending upon your location. If you’re outside of Europe or a shipping option does not appear please do contact us so we can arrange the best option.

Delivery of cards and smaller items will be made by Royal Mail. All other items are delivered by Cotswold Express Couriers.

When using Cotswold Express Couriers you accept their terms and conditions of delivery. Accessibility/restrictions of delivery of larger items must be advised to us in advance.

If collecting from deepspaceworks you agree to do so within 14 days of payment, unless otherwise agreed. Please contact us to arrange a time for collection.

Returns

If an item is damaged please inform us within 24 hours of delivery.

Returns must be notified by email to [email protected] within 24 hours of delivery, quoting the order reference number on your receipt, and returned to us within 14 days, in the original packaging.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.

We cannot refund items broken or lost during return transit. deepspaceworks are not liable for any damage to items caused after receipt of the order. deepspaceworks are not able to accept returns of items that have been damaged after receipt of order.